1. B2B Commercial Scope Notice

Tech Digital Group LLC operates as an international B2B enterprise dealing in commercial technology sourcing and custom agricultural production (specifically contract milling, bottling, and white-labeling extra virgin olive oil from our estate in Maldonado, Uruguay). Because we deal in bulk cargo-level freight, customized brand prints, and specialized component sourcing, we do not support retail consumer-grade return or refund systems. All transactions are final and subject to the guidelines detailed below.

2. Technology Imports Sourcing & Inspection

For all digital tech imports, component batches, and computing hardware shipments:

Inspection Window: Clients possess a standard inspection window of ten (10) calendar days from the date of cargo arrival at the designated port or delivery destination.
Defect Claims: Any claims of physical transit damages, hardware specifications non-conformity, or batch defects must be submitted in writing within this 10-day window, supported by high-resolution photographic evidence and third-party inspection surveyor reports.
Resolution: Approved claims will receive replacement units shipped under CIF terms, or equivalent corporate trade credit vouchers towards future procurement orders. Return shipping of the damaged batch must be authorized in writing by our logistics desk.

3. Extra Virgin Olive Oil & White-Label Batches

Due to strict food safety guidelines, sanitary regulations, and custom import certificates:

Sanitary Sealed Cargo: Extra virgin olive oil bulk containers, drums, or retail glass bottles cannot be returned once the cargo customs seals are broken or container seals are compromised.
Quality Deviation Claims: If a client claims a deviation in quality (e.g., taste profile variance, chemical analysis acidity exceeding 0.8%, or contamination):
- The client must submit sample chemical assays from an accredited ISO-certified laboratory within fifteen (15) calendar days of customs clearance.
- If quality deviations are verified, Tech Digital Group LLC will, at its discretion, replace the affected batch from our reserve harvest or issue a partial or full refund for the compromised allocation.
Private Label Materials: Custom labels, specialized branded bottles, caps, and cartons designed specifically for a client's private label are non-refundable and cannot be returned once production/printing is initialized.

4. Freight & Custom Brokerage Liabilities

Unless explicitly written otherwise in the signed Purchase Order or Service Level Agreement, all customs duties, local inspection fees, warehousing tariffs, and return freight costs are the sole responsibility of the client. Tech Digital Group LLC does not refund secondary costs incurred during border clearance delays.

5. Approved Refund Settlements

Approved financial refunds will be processed within thirty (30) business days via corporate bank wire transfer (SWIFT/Fedwire) or business check in US Dollars (USD). We do not support credit card chargeback mechanisms for B2B cargo scale transactions.

6. Support & Claims Contact

To register a formal cargo claim or request return instructions, please contact our logistics and trade compliance division:

Tech Digital Group LLC
Logistics & Claims Division
11312 E 44th St Unit #262
Kansas City, MO 64133
United States
Email: contact@techdigitalgroup.net